Refund, Cancellation & Service Policy
Last Updated: 19 July 2024
1. Refund Policy
Refund Eligibility
Digital Fortune 168 primarily provides digital memberships, educational resources, community access, software tools, and online services. Due to the digital nature of these products and services, refunds are generally not available once access has been granted.
However, refund requests may be considered on a case-by-case basis in situations involving:
- Technical issues preventing access to purchased services;
- Duplicate payments;
- Service delivery errors attributable to Digital Fortune 168; or
- Other exceptional circumstances deemed reasonable by the Company.
Refund Request Process
To request a refund, users must submit a written request to our Customer Support Team within seven (7) calendar days of purchase. Requests should include the reason for the refund request and any relevant supporting information.
All refund requests will be reviewed individually, and the Company's decision shall be final.
Non-Refundable Circumstances
Refunds will generally not be provided for:
- Change of mind;
- Failure to use the purchased membership or services;
- Personal circumstances unrelated to the Services;
- Dissatisfaction based on personal expectations;
- Failure to understand product features before purchase; or
- Violations of our Terms of Service.
2. Cancellation Policy
Cancellation by Member
Members may cancel recurring subscriptions at any time through their account settings or by contacting Customer Support.
Cancellation will take effect at the end of the current billing period, and no future charges will be applied after cancellation has been processed.
Cancellation by Digital Fortune 168
Digital Fortune 168 reserves the right to suspend or terminate memberships, accounts, or access to Services for reasons including but not limited to:
- Non-payment of fees;
- Violation of our Terms of Service;
- Fraudulent activity;
- Abuse of the platform or community; or
- Any conduct that may negatively impact other users or the Company.
Where appropriate, reasonable notice will be provided.
3. Service Delivery Policy
Scope of Services
Digital Fortune 168 provides access to educational materials, digital resources, AI-powered tools, community features, online training content, and membership-related services.
The specific features and benefits available may vary depending on the membership package or service selected.
Access to Services
Upon successful registration and payment, members will receive access to the applicable services, resources, and platform features associated with their membership.
While Digital Fortune 168 strives to maintain uninterrupted access, temporary interruptions may occur due to maintenance, updates, technical issues, or circumstances beyond our control.
Service Modifications
Digital Fortune 168 reserves the right to improve, modify, update, replace, or discontinue any aspect of its Services at any time in order to enhance user experience and platform performance.
4. Rights and Responsibilities
Member Responsibilities
Members are responsible for:
- Providing accurate account information;
- Maintaining the confidentiality of login credentials;
- Using the Services in compliance with applicable laws;
- Respecting other community members;
- Reviewing updates to policies and terms; and
- Maintaining valid payment information where applicable.
Digital Fortune 168 Responsibilities
Digital Fortune 168 is committed to:
- Delivering the Services as described;
- Maintaining reasonable platform security measures;
- Protecting user information in accordance with our Privacy Policy;
- Providing customer support where reasonably available; and
- Communicating material changes to services or policies when appropriate.
5. Dispute Resolution
Any concerns or disputes relating to the Services should first be submitted to our Customer Support Team for review.
Digital Fortune 168 will make reasonable efforts to resolve disputes promptly and fairly.
If a dispute cannot be resolved through informal discussions, it shall be governed by the applicable laws and jurisdiction specified in our Terms of Service.
6. Limitation of Liability
Use of Services
Digital Fortune 168 provides educational content, digital resources, community access, software tools, and informational services.
The Company does not guarantee any particular outcome, achievement, income level, financial result, business success, or personal benefit from the use of its Services.
No Liability for User Decisions
Users remain solely responsible for their decisions, actions, and outcomes arising from the use of information, resources, software tools, or content provided through the platform.
Service Availability
While reasonable efforts are made to maintain continuous service availability, Digital Fortune 168 shall not be liable for interruptions, delays, technical issues, data loss, or other service-related disruptions beyond its reasonable control.
Contact Us
If you have any questions regarding this Refund, Cancellation & Service Policy, please contact:
Email: support@digitalfortune168.com
